ISG - Understanding the E-Support Site-specific Template

Before discussing the procedure to grant access to E-Support, it would be beneficial to understand some of the site-specific template fields.

E-Support template fields and descriptions

Field Name	Description
ATSP Manager	Check the box if this user is an ATSP Manager for any of a dealership's service locations. An ATSP Manager is the person most responsible for a location's participation in ATSP (Association of Technical Service Professionals). There is only one ATSP Manager per service location, however an individual can be assigned to multiple service locations. To view a list of ATSP Managers, please see the ATSP Manager Report.
Systems and Technical Support Role Group	Click any of the roles that apply to this user: Service Manager Service Technician Parts/Warranty Administrator Systems Engineer Training Manager Other/Non-Technical Staff
E-Support Site Access	Check E-Support Site Access to have the Systems & Technical Support link be visible on the ISG Central homepage and for the E-Support link on the Systems and Technical Support Division homepage.