The E-Support Center provides information regarding warranties and technical support for Canon’s dealers. This section details the process to grant access to the e-Support site and also identify individuals’ additional service roles in the organization. Please be advised, the E-Support Center is a non-resident site in UAM, however, the registration process is integrated in the site-specific template.
To assign access follow these steps:
Click on the E-Support link in the Resident Application Access section. The E-Support site-specific template opens.
Indicate if the user is an ATSP Manager by checking the box. The Location Assignment screen pops up.
To obtain a list of ATSP Managers, please view the Using
the ATSP Report topic.
Select the applicable location by checking the Assign box, then clicking the OK button.
Check any/all the roles that apply to the user in the Additional Service Roles role group.
Check the E-Support Site Access box. This will allow the E-Support tab to appear on the user’s ISG Central homepage. Included in this field is a link to click if the user needs to obtain an E-Support ID.
Click the Assign button, then the Close button. You are returned to the create/update user template. If this is the only assignment or update for this user, you must click the save button in the create/update user template screen.
Please note: when logging
in to the e-Support site be sure to enter your login information in the
bottom log in, as pictured below.
